Black Knight, Inc. announced on monday Frontwave Credit Union Now to expand its mortgage lending operations, Empower will deploy Black Knight’s cloud-based loan origination system and its integrated solutions.
Thank you for reading this post, don't forget to subscribe!Integration with Black Knight’s digital ecosystem will give Frontwave access to technology, data and analytics solutions.
These include its Optimal Blue PPE; its dashboard for LOs to help borrowers with the approval process; machine-learning techniques for document classification and indexing; an e-delivery and e-signature solution; a fee service; property tax data; compliance verification testing; a flood zone information tool; and an intelligence solution for aggregating information from multiple data sources to forecast and monitor pipeline, productivity, cycle time and pull-through.
“By leveraging our Empower LOS and advanced origination solutions, FrontWave will be able to deliver an unparalleled experience to its members and employees while increasing member retention,” black knight origination technologies President Rich Gagliano said.
The nonprofit credit union, which serves military and civilian communities in Southern California, will also leverage Black Knight’s CRM solution and mortgage marketing engine tool, SureFire, for FrontWave’s communications and outreach channels.
Through the new integration, Empower can support FrontWave’s workflows, and LOS reduces the cost and time involved in implementing custom integrations. It will also cut recurring hosting costs by reducing technology-based work.
“The advanced functionality of Empower, combined with its robust, automated communication capabilities, will enhance the member experience and increase the satisfaction of our loan officers,” Paul Leonhardt, chief loan officer at FrontWave Credit Union, said in a prepared statement.
According to the statement, Empower LOS’s “light-out processing” can increase efficiency by streamlining operations. LOS has about 10-15% market share.
In the meantime, Surefire CRM will allow FrontWave to access business building tools for its mortgage professionals, along with tools to drive repeat and referral businesses.
Surefire also offers marketing and content creation tools, including text messaging, centralized and LO-based marketing, lead generation forms, videos, interactive calculators, and flyers.
Its “set-it-and-forget-it” workflows and automated communications include content for mortgage professionals that can help connect with borrowers, recruiters, members, brokers and real estate agents.
