The HousingWire Awards Spotlight series highlights individuals who have previously been recognized by the HW Editors’ Choice Awards. nNominations for HousingWire’s Insider Awards are open now through Friday, June 23, 2023. Click here Nominate an industry insider – a customer, coworker, boss or friend – it could even be you!
Thank you for reading this post, don't forget to subscribe!For the past eight years, the HW Insiders Awards program has provided the housing industry with an opportunity to recognize professionals who are making a major impact on their organizations but are not in the public eye. This unique award highlights some of the industry’s most fascinating people and roles, and highlights the wide variety of achievements that lie behind the growth and success of the housing industry’s top businesses.
For example, Kyle Day, Vice President of Customer Success OJO Labswas recognized as a 2022 HW Insider for his success in recruiting new agents, implementing successful training campaigns, and improving back-end lead processes at OJO.
Since joining OJO, Day has launched and grown four agent support teams. He ensures that each team works together to provide the best possible support to the agents so that they can focus on providing personalized attention and experience to the consumers.
HousingWire reached out to Day to learn more about his role at OJO, his career, and upcoming projects.
HousingWire: In your role as Vice President of Customer Success, you are in constant communication with agent teams to see how best to support them. What topics are you hearing from new agents?
Kyle Day: Given that the market remains challenging for agents and teams, one of the main themes we’re seeing in the support space is that agents want support to be real. In other words, agents want to be treated as partners, they want service providers to genuinely care about their success, and to provide meaningful support and guidance. I’m pleased to say that we have made this a competitive differentiator at OJO. Most of the agents who work with us are commenting on how really helpful we are.
HW: Are there any upcoming projects you can share with us? What are you most excited for for the rest of 2023?
KD: We are most excited about the launch of our Pro Platform. OJO is doubling down on the importance of partnerships. We’re driving stronger service delivery to top-performing agents and teams. Launching and scaling OJO Pro is a top priority for 2023.
HW: As you look back on your career, are there any key moments or decisions that helped get you to where you are today?
KD: Every time I’ve left one employer to start a job in another, it has been a turning point in my career. Unlike some people who change companies every few years, I’ve only made three significant moves in the last 20 years. I am a very loyal and dedicated employee, so when I decide to move on, it is a highly calculated decision made to unlock a new level in my career. So far, each step has produced the desired results.
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