Black Knight Servicing Digital is a powerful, white-label solution that allows servicers to provide consumers with information on the value of their home and how to grow and leverage wealth from their property. The solution is a convenient resource that leverages Black Knight’s vast repository of mortgage and public records data, coupled with leading analytics.
Thank you for reading this post, don't forget to subscribe!It can enhance customer retention by promoting interactivity, providing an exceptional customer experience and facilitating digital capabilities to view relevant information or make loan payments. Servicing Digital can also facilitate longer, more profitable customer relationships by giving consumers data that can help them make decisions about lowering monthly payments while providing a direct connection to the financial institution for more information.
“Servicing Digital has created a new way for consumers and servicers to interact with each other regularly, adding value and ‘stickiness’ to this important relationship,” said Sandra Madigan, Chief Digital Officer at Black Knight. “Specially designed with the end-user in mind, Servicing Digital helps servicers deliver an outstanding, convenient and modern customer experience, driving growth and retention.”
Consumers can pay directly through the Servicing Digital App, which streamlines the payment process for them. And because the app provides them with relevant information, it can help reduce the amount of consumer calls to the servicer’s customer service center.
Servicers can leverage Black Knight data to create personalized scenarios for consumers regarding home equity, refinancing and loss mitigation directly in the app. It is designed to help increase acceptance, allow the consumer to benefit from the click of a button and streamline the communication process for the financial institution. And it puts the customers on the financial institution’s website, so other scenarios can be presented.
“Servicing Digital can present customer-specific ‘what if’ scenarios for refinancing, obtaining a home equity loan or purchasing another property, and positions a servicer’s loan division for additional business if a customer presents home financing.” decides to pursue either of the options,” Madigan said.
By providing comprehensive neighborhood and real estate information in the app, consumers can learn more about the value of their home and neighborhood, better informed about the best next move based on their situation .
“Black Knight strives to lead our industry in providing customers with tools that provide homeowner convenience,” said Madigan. “With Servicing Digital, borrowers have the self-service tools they need to manage their homeownership and understand and maximize the value of their most valuable asset – their home – through a trusted relationship with their servicer. helps strengthen it.”
